Refund and Cancellation Policy

Last updated: December 01, 2025

1. Introduction

This Refund and Cancellation Policy ("Policy") governs the refund and cancellation procedures for subscriptions and services purchased through CBSE Learner. All payments are processed through Razorpay, and refunds are subject to Razorpay's refund guidelines and processing timelines.

By making a purchase on our Platform, you agree to the terms outlined in this Policy. Please read this Policy carefully before making any purchase.

2. Cancellation Policy

2.1 Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:

  • Your subscription will remain active until the end of the current billing period
  • You will continue to have access to premium content until the subscription expires
  • No further charges will be made after the current billing period
  • Automatic renewal will be disabled

2.2 Immediate Cancellation

If you wish to cancel immediately and request a refund, please refer to our Refund Policy section below. Immediate cancellation may be subject to refund eligibility criteria.

3. Refund Policy

3.1 Refund Eligibility

Refunds may be considered under the following circumstances:

  • Technical Issues: If you are unable to access the service due to technical problems on our end
  • Duplicate Payment: If you have been charged multiple times for the same transaction
  • Unauthorized Transaction: If a payment was made without your authorization
  • Service Not Delivered: If the paid service was not provided as described
  • Within 7 Days: Refund requests made within 7 days of purchase may be considered on a case-by-case basis

3.2 Non-Refundable Items

The following are generally non-refundable:

  • Subscriptions that have been active for more than 7 days
  • Partially used subscription periods
  • Free trial periods (no charges, hence no refund)
  • Downloaded content or materials
  • Services that have been fully utilized

4. Razorpay Refund Process

All refunds are processed through Razorpay in accordance with their refund guidelines:

  • Refunds are initiated to the original payment method used for the transaction
  • Refund processing time is typically 5-10 business days, depending on your bank or payment provider
  • Razorpay charges may apply for certain refund scenarios as per their terms
  • Refund status can be tracked through your account dashboard
  • You will receive email notifications regarding refund status

For more information about Razorpay's refund process, please visit: https://razorpay.com/support/

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Log in to your account on CBSE Learner
  2. Go to your account settings or subscription management section
  3. Click on "Request Refund" or contact our support team
  4. Provide the following information:
    • Transaction ID or payment reference number
    • Reason for refund request
    • Date of purchase
    • Any supporting documentation (if applicable)
  5. Submit your refund request

Alternatively, you can contact our support team directly at refunds@cbselearner.com with the above information.

6. Refund Processing Timeline

Once your refund request is approved:

  • Review Period: 2-3 business days for request review
  • Processing Time: 1-2 business days to initiate refund through Razorpay
  • Bank Processing: 5-10 business days for funds to reflect in your account (varies by bank)
  • Total Timeline: Typically 8-15 business days from approval to receipt of funds

You will receive email updates at each stage of the refund process.

7. Partial Refunds

In certain circumstances, we may offer partial refunds:

  • If only a portion of the service was not delivered
  • If technical issues affected only specific features
  • For annual subscriptions cancelled mid-term (pro-rated based on usage)

Partial refunds are calculated on a case-by-case basis and are subject to our discretion.

8. Chargebacks and Disputes

If you initiate a chargeback or dispute with your bank or payment provider:

  • We will investigate the transaction and provide necessary documentation
  • We encourage you to contact us first to resolve any issues before initiating a chargeback
  • Chargebacks may result in account suspension until the dispute is resolved
  • We reserve the right to recover any costs associated with chargeback processing

9. Currency and Payment Method

All transactions are processed in Indian Rupees (INR). Refunds will be processed:

  • To the original payment method used for the transaction
  • In the same currency (INR)
  • In the same amount (minus any applicable processing fees, if any)

10. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this Policy periodically.

11. Contact Information

For refund and cancellation requests, or if you have questions about this Policy, please contact us:

Email: refunds@cbselearner.com
Support Email: support@cbselearner.com
Address: [Your Business Address]
Phone: [Your Contact Number]
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

12. Governing Law

This Refund and Cancellation Policy is governed by the laws of India. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts in India.

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