Privacy Policy

Last updated: February 05, 2026

1. Introduction

CBSE Learner ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform and services, including our integration with Razorpay for payment processing.

By using our Platform, you consent to the data practices described in this policy. If you do not agree with the data practices described, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Account credentials (username, password)
  • Educational information (class, subjects of interest)
  • Billing and payment information (processed securely through Razorpay)
  • Profile information and preferences

2.2 Payment Information

When you make a payment, Razorpay collects and processes your payment information. We do not store your complete credit card or debit card details. Razorpay handles all payment data in accordance with PCI DSS compliance standards.

2.3 Usage Information

We automatically collect information about how you use our Platform, including:

  • Device information (IP address, browser type, operating system)
  • Usage patterns and preferences
  • Quiz scores and performance data
  • Time spent on different sections
  • Log files and analytics data

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Personalize your learning experience
  • Generate progress reports and analytics
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

4. Razorpay Payment Processing

We use Razorpay as our payment gateway provider. When you make a payment:

  • Your payment information is securely transmitted to Razorpay
  • Razorpay processes payments in accordance with their Privacy Policy and PCI DSS standards
  • We receive transaction confirmation and basic payment details (amount, status, transaction ID)
  • We do not have access to your complete payment card information
  • Razorpay may collect additional information as described in their Privacy Policy

For more information about Razorpay's data practices, please visit: https://razorpay.com/privacy/

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers (like Razorpay) who assist in operating our Platform
  • Legal Requirements: When required by law or to respond to legal process
  • Protection of Rights: To protect our rights, privacy, safety, or property
  • Business Transfers: In connection with any merger, sale, or acquisition
  • With Your Consent: When you have given us explicit permission to share

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit using SSL/TLS
  • Secure storage of user credentials
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Compliance with industry security standards

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

8. Your Rights and Choices

Under applicable data protection laws, you have the right to:

  • Access and receive a copy of your personal information
  • Rectify inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict processing of your information
  • Data portability (receive your data in a structured format)
  • Withdraw consent at any time

To exercise these rights, please contact us using the information provided in the Contact section.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. Children's Privacy

Our Platform is designed for students of all ages, including minors. We take special care to protect the privacy of children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have that information removed.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@cbselearner.com
Address: [Your Business Address]
Phone: [Your Contact Number]

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